
In the fight against online fraud, every second counts—and every interaction matters.
Argo is proud to have delivered a secure, scalable, and open-source repository platform to support collaborative counter-fraud chatbot development. Delivered alongside trusted partners, we delivered a robust technical foundation to coordinate their efforts in disrupting scammers.
A Purpose-Built Platform for a Complex Challenge
The growing use of chatbots to engage scammers—diverting their attention, gathering intelligence, and undermining their confidence—has created a need for operational collaboration. The goal was to deliver a platform that supports:
-- Version-controlled, access-controlled collaboration
-- Reusable, modular code for rapidly adapting to evolving scammer tactics
-- Developer enablement through streamlined onboarding and project templates
What began as a simple forum concept matured—through user interviews and technical insights—into a GitLab-backed repository integrated with a custom Backstage developer portal, hosted securely on AWS infrastructure using Terraform.
Navigating Challenges Through Collaboration
Working closely with the customer, we adapted delivery through regular onsite collaboration, sprint planning workshops, and feedback loops. A shared understanding of the platform’s strategic purpose led to better decision-making and rapid iteration.
Key Deliverables
-- GitLab-based repository for code contribution, review, and deployment
-- Backstage developer portal for reusable templates and documentation
-- SMS communication module tested and validated as part of stretch delivery
-- Secure AWS infrastructure with IaC, backups, and role-based access controls
-- Publicly accessible, VPN-free architecture with tight identity federation
A Foundation for Growth and Reuse
This project wasn’t just about delivering software—it was about building capability. The platform is modular, extensible, and designed for reuse across future chatbot deployments. Whether users are building new modules or adapting tactics based on scammer evolution, they can rely on the developer portal, codebase, and infrastructure to get started faster, safer, and with confidence. Our approach to developer enablement—through Infrastructure as Code, template automation, and full documentation—means this environment can easily be adapted for adjacent missions or partner ecosystems.
Reflecting on the Outcome
This delivery stands as a model for how collaborative tech initiatives should run:
-- User-focused and adaptable
-- Secure by design
-- Collaborative from start to finish
As scammers become more sophisticated, so too must the tools used to stop them. With this platform, Argo has laid the groundwork for a community of practice—working together, iterating fast, and staying ahead of the threat.
We’re proud to have been part of this mission.